Yellow.ai claims to be the World’s 1st Conversational CX Automation Platform was born out of three friends sharing their common frustration with seeking customer support. And decided to do something about it. Across the world. they built yellow.ai with the vision to automate total customer experience, with the best of AI and human intelligence to deliver real-time resolution and on-demand fulfillment.
In short, they exist to elevate the business-to-consumer interactions of every enterprise across the world to be intuitive, personal, and real-time. With 700+, Global enterprise customers, 100+ Languages, 1B+ Platform Conversations Quarterly, and $150 million business impact.
Conversational AI platform provider Yellow.ai has announced the close of an over $78.15 million series C round led by WestBridge Capital with participation from Sapphire Ventures, Salesforce Ventures, and Lightspeed Venture Partners, bringing the company’s total funding to more than $102.15 million.
Yellow.ai says it will use the funds to build on its existing technology and establish a presence in the U.S., adding 70 employees to its workforce of over 500.
“Yellow.ai’s platform allows brands to engage with their customers wherever they are, through conversational virtual assistants for faster conversions [and] lasting loyalty,” Ravinutala added. “AI can’t replace humans, but automation helps self-serve 70% of queries and seamlessly loop in live agents when needed it is not just a live agent handover; it is an active learning loop across bots and humans.”
Yellow.ai, which is based in Bangalore, plans to open a San Francisco, California-based headquarters and regional offices in the coming months.